FAQ
How can we help？
Popular Questions
How do I know if a product fits my Tesla?
Always check the Fits / Compatibility information on the product page before ordering. Please confirm your Tesla model, model year, vehicle generation, and LHD/RHD configuration where applicable. If you’re still unsure, contact us before ordering.
How long does delivery take?
Most orders are prepared for shipment within approximately 1–3 business days. After dispatch, many standard international shipments arrive in approximately 7–10 days. Customs, flights, weather, holidays, and local carrier conditions may occasionally cause delays.
How can I track my order?
Tracking information is normally provided after your order has been dispatched. Use the tracking number provided with your shipment to check the latest delivery progress.
Can I change or cancel my order?
Contact us as soon as possible. If fulfillment has not started, we’ll make reasonable efforts to update or cancel your order. Once the order has entered the shipping process, changes or cancellation may no longer be possible.
My item arrived damaged, wrong, or incomplete. What should I do?
Contact us as soon as possible with your order number and clear photos of the item and packaging. For damaged items, please include photos of the shipping package; for wrong items, include the packaging label; and for missing parts, photograph everything you received.
Why hasn't my tracking updated?
This can be normal with international shipments. The first tracking update may take 24–48 hours to appear, and later updates may pause while the parcel is in international transit, customs processing, or being transferred to a local carrier.
Products & Compatibility
How do I know if a product fits my Tesla?
Always check the Fits / Compatibility information on the product page before ordering. Please confirm your Tesla model, model year, vehicle generation, and LHD/RHD configuration where applicable. If you’re still unsure, contact us before ordering.
Why do the model year and vehicle generation matter?
Tesla may update interior layouts, consoles, trim, vents, and other components between model years or refreshes. Because of these changes, the same model name does not always mean the same accessory will fit. Around refresh periods, we recommend checking the product photos or contacting us before ordering.
Are accessories interchangeable between Model Y, Model Y Juniper, Model YL, Model 3 and Model 3 Highland?
Not always. Different Tesla models and refreshed generations may have different dimensions and interior layouts. Only purchase an accessory when your exact vehicle version is listed as compatible on the product page.
Do your products fit both LHD and RHD Teslas?
It depends on the product. Many accessories work with both left-hand-drive and right-hand-drive vehicles, while some dashboard, driver-side, or vent-mounted products are configuration-specific. Please check the product page for LHD/RHD compatibility.
Can I send you a photo to check compatibility?
Yes. Please send us your Tesla model, model year, LHD/RHD configuration, country, and a clear photo of the installation area. In most cases, this is enough for us to help verify compatibility.
Can I install AUTOTUL accessories myself?
Yes. Most AUTOTUL interior accessories are designed for DIY installation and require little or no specialized tools. Please follow the instructions provided for the specific product.
Do your accessories require drilling or permanent modification?
Most AUTOTUL interior accessories do not require drilling or permanent vehicle modification. If a product requires a more permanent installation method, this will be indicated on the product page.
Is AUTOTUL affiliated with Tesla? Are these genuine Tesla accessories?
No. AUTOTUL is an independent automotive accessories brand and is not affiliated with, endorsed by, or sponsored by Tesla, Inc. Unless specifically identified as OEM, our products are aftermarket accessories designed for compatible Tesla vehicles.
Orders & Payment
How do I know if my order was successfully placed?
After a successful checkout, you should see an order confirmation and normally receive a confirmation email. If you’re unsure whether your order went through, contact us before attempting another payment.
My payment failed. What should I do?
First check that your billing information is correct and try again. Payments may be declined because of bank authorization, fraud protection, transaction limits, or temporary payment-network issues. If the issue continues, try another available payment method or contact your bank.
I see a charge, but my order failed. What should I do?
Your bank may sometimes show a temporary authorization or pending transaction even if checkout was not completed. First check whether you received an AUTOTUL order confirmation. If not, contact us with the email used at checkout and a screenshot of the transaction status.
Why isn't my discount code working?
Please check the code’s expiration date, minimum order requirement, eligible products, spelling, and whether it can be combined with other promotions. If the code should be valid but still doesn’t work, contact us before checkout.
Can I change or cancel my order?
Contact us as soon as possible. If fulfillment has not started, we’ll make reasonable efforts to update or cancel your order. Once the order has entered the shipping process, changes or cancellation may no longer be possible.
I entered the wrong shipping address. What should I do?
Contact us immediately. If the parcel has not yet been handed to the carrier, we may still be able to correct the address. Once the shipment is in transit, address changes cannot be guaranteed.
Shipping & Tracking
Do you ship internationally?
Yes. AUTOTUL ships to many countries and regions worldwide. Available shipping options depend on the destination and will be shown during checkout where applicable.
Do you offer free shipping?
Yes. Eligible orders over US$99 qualify for free shipping. Any applicable shipping charge will be displayed before you complete checkout.
How long does it take to process and deliver my order?
Most orders are prepared for shipment within approximately 1–3 business days. After dispatch, many standard international shipments arrive in approximately 7–15 days. Customs, flights, weather, holidays, and local carrier conditions may occasionally cause delays.
How can I track my order?
Tracking information is normally provided after your order has been dispatched. Use the tracking number provided with your shipment to follow the latest delivery progress.
Why hasn't my tracking updated?
This can be normal with international shipments. The first tracking scan may take 24–48 hours to appear, and later updates may pause while the parcel is in international transit, customs processing, or being transferred to a local carrier.
Why did I receive only part of my order?
Some orders may be split into multiple packages because of product size, inventory location, or shipping requirements. Please check whether your order has more than one tracking number before assuming an item is missing.
Will I need to pay customs duties or import fees?
Most AUTOTUL orders are shipped using tax-included delivery solutions, so customers usually do not need to pay additional import duties upon delivery. However, customs policies can vary by country or region. If you receive an unexpected request for duties or import fees, please contact AUTOTUL support before making payment where possible.
Tracking says “Delivered,” but I haven't received my package. What should I do?
First check your mailbox, parcel locker, front door or safe-drop location, reception, household members, and nearby neighbors. You may also contact the final-mile carrier. If the package still cannot be found, contact AUTOTUL with your order number and tracking number.
Returns & Support
What is AUTOTUL's return policy?
Eligible products may be returned within 30 days of delivery, subject to the conditions in our Return & Refund Policy. Items should generally be unused, uninstalled, and kept in suitable condition with their original packaging and included components.
Can I return an item if I changed my mind or already installed it?
Eligible unused and uninstalled products may generally be returned within the applicable return period. Installed, used, modified, damaged, or visibly worn products may not qualify for a standard change-of-mind return.
I ordered the wrong model. Can I exchange it?
Contact us as soon as you notice the mistake. If the product remains unused and is eligible for return, our support team can advise whether an exchange or a return-and-reorder process is more appropriate.
The product is listed for my Tesla but doesn't fit. What should I do?
Do not force the installation. Contact us with your order number, vehicle model and year, LHD/RHD information where relevant, and clear photos or video of the installation area and fitment issue. We’ll help determine the cause and provide the appropriate next step.
Who pays for return shipping?
For returns caused by personal preference or incorrect customer selection, return shipping is generally the customer’s responsibility. If the issue is caused by an incorrect item, confirmed defect, or another issue for which AUTOTUL is responsible, we’ll provide an appropriate solution.
How long does a refund take and where will it be sent?
After an eligible return is received and inspected, approved refunds are normally processed within approximately 7 business days and returned to the original payment method. Your bank or payment provider may need additional time to post the funds to your account.
My item arrived damaged, wrong, or incomplete. What should I do?
Contact us as soon as possible with your order number and clear photos of the item and packaging. For damaged items, please include photos of the shipping package; for wrong items, include the packaging label; and for missing parts, photograph everything you received. Video may also be helpful where necessary.
Do AUTOTUL products include a warranty?
Unless otherwise specified on the individual product page, eligible AUTOTUL products are covered by a 3-year limited warranty from the date of delivery. The warranty generally covers eligible defects in materials or workmanship during normal intended use.
How do I make a warranty or after-sales claim?
Contact AUTOTUL first and provide your order number, product name, a clear description of the issue, and photos or video where useful. Please do not return the product before contacting us. Depending on the issue, we may provide troubleshooting support, replacement parts, a replacement product, a refund where appropriate, or another reasonable solution.
If you don’t find the answer you’re looking for above, please contact us
