Privacy Policy

Effective Date: August 20, 2026

At Autotul, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit autotul.com (the “Website”), create an account, place an order, contact customer service, or otherwise interact with our products and services.

Autotul is operated by Shenzhen Tu’ao Technology Co., Ltd.

For purposes of applicable data protection laws, Shenzhen Tu’ao Technology Co., Ltd. is the data controller responsible for the personal information described in this Privacy Policy, unless otherwise stated.

By using the Website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect different categories of personal information depending on how you interact with the Website.

1.1 Information You Provide to Us

You may provide personal information when you:

• Place an order
• Create or manage an account
• Contact customer service
• Submit a return or warranty request
• Subscribe to marketing communications
• Submit a review, question, or other content
• Participate in surveys, promotions, or other Website features

This information may include:

• Name
• Email address
• Shipping address
• Billing address
• Telephone number provided for order delivery
• Account information
• Vehicle information you voluntarily provide for product compatibility
• Order history
• Customer service communications
• Return and warranty information
• Reviews, photographs, or other content you submit

1.2 Order and Transaction Information

When you make a purchase, we collect information necessary to process and manage your transaction, such as:

• Products purchased
• Order number
• Order amount
• Shipping information
• Billing information
• Payment status
• Transaction identifiers
• Refund information

Payments are processed through third-party payment service providers.

Autotul generally does not directly store your complete credit or debit card number. Payment providers may provide us with limited transaction information, such as payment status, transaction identifiers, or limited payment method details.

1.3 Information Collected Automatically

When you visit or use the Website, certain information may be collected automatically through cookies, server logs, pixels, and similar technologies.

This information may include:

• IP address
• Browser type
• Device type
• Operating system
• Approximate location derived from IP address
• Referring website
• Pages viewed
• Time spent on pages
• Date and time of visits
• Shopping cart activity
• Website interactions
• Cookie identifiers
• Technical and diagnostic information

We use this information for purposes such as operating the Website, maintaining security, understanding Website performance, and improving our services.

1.4 Information From Third Parties

We may receive information from third parties involved in providing our services, including:

• Payment providers
• Shipping and logistics providers
• Fraud prevention providers
• Analytics providers
• Advertising and marketing providers
• E-commerce and technology service providers

The information we receive depends on the service involved and the privacy practices of the relevant provider.

2. How We Use Personal Information

We may use personal information for the following purposes:

Order Fulfillment

To:

• Process orders
• Confirm payments
• Arrange shipping
• Provide tracking information
• Complete delivery
• Process cancellations, returns, refunds, and warranty claims

Customer Service

To:

• Respond to questions
• Provide technical or product support
• Resolve complaints
• Assist with compatibility questions
• Handle after-sales requests

Website and Account Operation

To:

• Create and manage customer accounts
• Maintain shopping carts
• Remember preferences
• Operate Website functionality
• Diagnose technical problems

Security and Fraud Prevention

To:

• Verify transactions
• Detect suspicious activity
• Prevent fraud
• Protect customer accounts
• Maintain Website and payment security
• Enforce our Terms & Conditions

Website Improvement and Analytics

To:

• Understand how visitors use the Website
• Measure Website performance
• Improve navigation and usability
• Evaluate product and content performance
• Develop and improve our products and services

Marketing and Advertising

Where permitted by applicable law, we may use personal information to:

• Send promotional emails
• Provide product recommendations
• Measure marketing performance
• Personalize marketing content
• Conduct advertising and remarketing activities

Where consent is required, we will process information for these purposes based on your consent.

You may unsubscribe from marketing emails at any time using the unsubscribe mechanism provided in the communication or by contacting us.

Legal and Compliance Purposes

We may process information when reasonably necessary to:

• Comply with applicable laws and regulations
• Meet tax, accounting, and recordkeeping obligations
• Respond to lawful requests from authorities
• Establish, exercise, or defend legal claims
• Protect our rights, customers, and business

3. Legal Bases for Processing

Where laws such as the EU or UK GDPR apply, we rely on one or more lawful bases for processing personal information.

These may include:

Performance of a Contract

We process information when necessary to:

• Process your order
• Receive payment
• Deliver products
• Provide customer service
• Handle returns, refunds, or warranty claims

Legal Obligations

We may process and retain certain information where required to comply with legal, tax, accounting, regulatory, or other obligations.

Legitimate Interests

We may process information where necessary for legitimate business interests, including:

• Preventing fraud
• Maintaining Website security
• Improving our Website and services
• Managing customer relationships
• Protecting our legal rights

Where we rely on legitimate interests, we consider the impact of the processing on your privacy rights.

Consent

Where required by applicable law, we may rely on your consent for activities such as:

• Certain marketing communications
• Non-essential cookies
• Analytics technologies
• Advertising or tracking technologies

Where processing is based on consent, you may withdraw your consent at any time.

Withdrawal of consent does not affect the lawfulness of processing that occurred before consent was withdrawn.

4. Cookies and Similar Technologies

We use cookies and similar technologies to operate and improve the Website.

Cookies may include the following categories:

Essential Cookies

These cookies are necessary for functions such as:

• Shopping carts
• Checkout
• Account login
• Security
• Payment processing
• Remembering privacy preferences

Some essential cookies are necessary for the Website to function properly.

Analytics Cookies

Analytics technologies may help us understand:

• Website traffic
• Visitor interactions
• Page performance
• How customers navigate the Website

Marketing and Advertising Cookies

Where used, marketing technologies may help us:

• Measure advertising performance
• Understand the effectiveness of campaigns
• Display more relevant advertising
• Conduct remarketing activities

Where required by applicable law, we will request your consent before using non-essential cookies or similar tracking technologies.

You may manage available cookie preferences through the consent or privacy controls provided on the Website.

You may also configure your browser to block or delete cookies, although blocking certain essential cookies may affect Website functionality.

5. How We Share Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business and provide our services.

These recipients may include:

Payment Service Providers

To securely process purchases, refunds, payment authorization, and fraud checks.

Shipping and Logistics Providers

To fulfill and deliver orders, provide tracking, manage customs procedures, and resolve delivery issues.

Website and Technology Providers

To provide services such as:

• Website hosting
• E-commerce infrastructure
• Cloud storage
• Email delivery
• Customer support
• Security
• Website maintenance

Analytics and Marketing Providers

Where applicable, we may work with analytics, advertising, and marketing providers to understand Website performance and conduct marketing activities.

The use of these providers is subject to applicable privacy and cookie requirements.

Professional Advisers

We may provide information to professional advisers such as accountants, auditors, insurers, consultants, and legal advisers where reasonably necessary.

Government and Legal Authorities

We may disclose information when required by law, regulation, court order, or another valid legal process, or when reasonably necessary to protect our legal rights or the rights and safety of others.

Business Transactions

If all or part of our business is involved in a merger, acquisition, restructuring, financing, asset sale, or similar transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.

6. Sale and Sharing of Personal Information

We do not sell personal information for monetary consideration.

However, some privacy laws define the terms “sale” or “sharing” broadly and may include certain disclosures involving online advertising or cross-context behavioral advertising.

Where our activities are considered a sale or sharing of personal information under applicable law, we will provide any opt-out rights and mechanisms required by that law.

7. International Data Transfers

Autotul operates internationally.

Your personal information may be processed or stored in China and in other countries or regions where our service providers, payment processors, shipping providers, technology providers, or other partners operate.

Privacy and data protection laws may differ between countries.

Where applicable law requires safeguards for international transfers of personal information, we take reasonable steps to use appropriate legal or contractual safeguards for such transfers.

You may contact us at support@autotul.com if you would like additional information regarding applicable international data transfer safeguards.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.

The period for which information is retained may depend on factors such as:

• The nature of the information
• The purpose for which it was collected
• The duration of our relationship with you
• Order and warranty requirements
• Tax and accounting requirements
• Fraud prevention and security requirements
• Legal limitation periods
• Legal or regulatory obligations
• The need to establish or defend legal claims

For example, certain transaction and order records may need to be retained after an order has been completed for accounting, tax, warranty, dispute resolution, or legal compliance purposes.

Marketing information may be retained until you unsubscribe, withdraw consent where applicable, or until the information is no longer reasonably necessary for the relevant marketing purpose.

9. Data Security

We use reasonable technical and organizational safeguards designed to protect personal information against:

• Unauthorized access
• Unauthorized disclosure
• Loss
• Misuse
• Alteration
• Destruction

These measures may include encrypted connections, access controls, account security measures, and security procedures appropriate to the nature of the information being processed.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

You are also responsible for maintaining the confidentiality of your account credentials and for using reasonable security practices when accessing your account.

10. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information.

These rights may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information
• Request restriction of certain processing
• Object to certain processing
• Request data portability where applicable
• Withdraw consent where processing is based on consent
• Object to direct marketing
• Opt out of certain sale or sharing activities where applicable
• Lodge a complaint with an applicable data protection or supervisory authority

These rights may be subject to legal limitations or exceptions.

To exercise an applicable privacy right, contact us at:

support@autotul.com

We may need to request reasonable information to verify your identity before processing certain privacy requests.

We will respond to valid privacy requests within the period required by applicable law.

11. Marketing Communications

If you receive promotional emails from us, you may unsubscribe at any time by:

• Using the unsubscribe link included in the marketing email; or
• Contacting us at support@autotul.com

Even if you unsubscribe from marketing communications, we may still send non-marketing communications necessary to manage your orders or customer relationship, including:

• Order confirmations
• Payment notifications
• Shipping updates
• Return or refund communications
• Warranty communications
• Security notices
• Customer service responses

12. U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state law.

Depending on the law that applies, these rights may include:

• The right to know or access personal information
• The right to request deletion
• The right to correct inaccurate information
• The right to obtain information about categories of third parties receiving personal information
• The right to opt out of certain sales, sharing, or targeted advertising activities
• The right to limit certain uses of sensitive personal information
• The right not to receive discriminatory treatment for exercising applicable privacy rights

These rights apply only where the relevant privacy law applies to Autotul and to the particular processing activity.

Requests may be submitted to:

support@autotul.com

13. European Economic Area and United Kingdom Users

If you are located in the European Economic Area (“EEA”) or United Kingdom, applicable data protection laws may provide additional rights concerning your personal information.

Depending on the circumstances, these may include rights to:

• Access
• Rectification
• Erasure
• Restriction of processing
• Data portability
• Object to certain processing
• Withdraw consent
• Object to direct marketing

You may also have the right to lodge a complaint with the data protection authority or supervisory authority responsible for your location.

We encourage you to contact us first if you have questions or concerns so that we have an opportunity to address them.

14. Children’s Privacy

The Website and our products are intended for adults and are not specifically directed to children.

We do not knowingly collect personal information from children in circumstances where parental or guardian consent is required by applicable law.

If we become aware that personal information relating to a child has been collected in violation of applicable law, we will take appropriate steps to delete or otherwise handle that information in accordance with applicable requirements.

If you believe a child has provided personal information to us improperly, please contact:

support@autotul.com

15. Third-Party Websites

The Website may contain links to websites, platforms, or services operated by third parties.

We do not control the independent privacy practices of third-party websites.

When you leave autotul.com and visit another website or service, we recommend reviewing the privacy policy provided by that third party.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• Our Website
• Our products or services
• Our data practices
• Technology
• Legal or regulatory requirements

When we update the Privacy Policy, we will publish the revised version on this page and update the Effective Date at the top.

Where required by applicable law, we may provide additional notice or obtain consent before making material changes that affect how personal information is processed.

17. Data Controller and Contact Information

The Website operates under the Autotul brand.

Data Controller:
Shenzhen Tu’ao Technology Co., Ltd.

For privacy questions, requests, or concerns, please contact:

Email: support@autotul.com

We will use reasonable efforts to respond to privacy-related inquiries in accordance with applicable law.

18. Related Policies

This Privacy Policy should be read together with our:

• Terms & Conditions
• Shipping & Delivery Policy
• Returns, Refunds & Warranty Policy

These policies provide additional information regarding the use of the Website, purchases, shipping, returns, refunds, and warranty services.