Returns, Refunds & Warranty Policy

Effective Date: August 20, 2026

At Autotul, we want you to be satisfied with your purchase. This Returns, Refunds & Warranty Policy explains how we handle returns, refunds, defective products, and warranty claims for products purchased through autotul.com.

By placing an order with us, you acknowledge and agree to the terms below. Nothing in this policy limits any mandatory consumer rights that may apply to you under the laws of your country or region.

1. Returns

1.1 30-Day Return Period

You may request a return within 30 days of the date your order was delivered.

To be eligible for a standard return, the product must:

Be unused and in resalable condition
Include the original packaging, accessories, manuals, and other included items
Not have been damaged, modified, installed, or altered
Be accompanied by the original order number or other proof of purchase

We reserve the right to refuse a return or reduce the refund amount if a product has been used, installed, damaged, modified, or returned with missing components or packaging.

For customers located in the European Union or other jurisdictions with mandatory consumer rights, statutory withdrawal and return rights will apply where required by law.

1.2 Non-Returnable Items

Certain products may not be eligible for return where permitted by applicable law, including:

Customized or made-to-order products
Products that have been installed, modified, or used
Products damaged after delivery due to misuse, improper installation, accident, or negligence
Products specifically identified as non-returnable on the product page
Items that cannot legally be returned for health, safety, or other regulatory reasons

If you are unsure whether your product qualifies for a return, please contact us before sending it back.

2. Return Process

To request a return:

Step 1 — Contact us

Email support@autotul.com within the applicable return period. Please provide:

Order number
Product name
Reason for the return
Photos or videos, if applicable

Step 2 — Return Authorization

Our support team will review your request, normally within 3 business days.

If your return is approved, we will provide the appropriate return address and instructions.

Do not send products to an address other than the return address provided by Autotul.

Step 3 — Ship the Product

For standard returns that are not related to a product defect, the customer is responsible for the return shipping cost unless otherwise required by applicable law or agreed by Autotul.

For products that are defective, damaged upon arrival, incorrectly shipped, or otherwise covered by our warranty, Autotul will provide an appropriate return or replacement solution and may cover the applicable return shipping costs.

We strongly recommend using a shipping service that provides tracking and proof of delivery.

3. Refunds

Once the returned product has been received and inspected, we will notify you whether the return has been approved.

If approved, the refund will normally be processed within 7 business days.

Refunds will be issued to the original payment method used for the purchase.

Depending on your payment provider or financial institution, it may take additional time for the refunded amount to appear in your account.

3.1 Shipping Costs

For standard returns due to a change of mind, the original shipping cost is generally non-refundable unless otherwise required by applicable law.

If the return is due to a product defect, incorrect item, or an error on our part, we will provide an appropriate remedy, which may include a refund of applicable shipping costs.

3.2 Partial Refunds

Where permitted by applicable law, a partial refund may be issued if a returned product shows diminished value because of handling beyond what is reasonably necessary to inspect and verify the product.

This may include products that have been installed, used, modified, damaged, or returned with missing components or accessories.

4. Damaged or Incorrect Items

Please inspect your order as soon as you receive it.

If your order arrives damaged, contains a missing item, or you receive an incorrect product, please contact us at support@autotul.com as soon as possible and provide photos or videos showing the issue.

We will review the situation and, where appropriate, provide one of the following solutions:

Replacement
Repair
Partial refund
Full refund

For shipping-related damage, please keep the original packaging and shipping materials until the issue has been resolved, as they may be required for a carrier claim.

5. 3-Year Limited Warranty

Unless otherwise stated on the applicable product page, Autotul provides a 3-year limited warranty from the date of delivery for eligible products purchased through autotul.com.

The warranty covers defects in materials and workmanship that occur during normal and intended use.

5.1 Warranty Coverage

If an eligible product develops a covered defect during the warranty period, Autotul may, at its discretion and as appropriate:

Repair the product
Replace the product or defective component
Provide a replacement product
Provide another reasonable remedy
Issue a refund where appropriate

The appropriate remedy may depend on the nature of the defect, product availability, and applicable consumer protection laws.

5.2 Warranty Exclusions

The limited warranty does not cover problems caused by:

Normal wear and tear
Accidental damage
Improper use or misuse
Improper installation
Installation that does not follow the product instructions
Unauthorized modification or repair
Physical damage caused by the customer or a third party
Damage caused by accidents, abuse, or negligence
Use of the product for purposes for which it was not designed
Cosmetic changes that do not affect product functionality

These exclusions do not limit any mandatory statutory rights that may apply under applicable law.

6. Warranty Claim Process

To submit a warranty claim, contact:

Email: support@autotul.com

Please include:

Order number
Product name
Description of the problem
Photos and/or videos showing the issue
Any other information reasonably requested by our support team

We normally review warranty claims within 5 business days after receiving the required information.

If the claim is approved, we will provide further instructions regarding repair, replacement, return, or another applicable remedy.

Where the issue is covered by the warranty, Autotul will generally cover reasonable return shipping costs associated with the approved warranty claim.

International warranty claims may require additional time due to shipping, customs clearance, and logistics.

7. EU and Other Mandatory Consumer Rights

If you are located in the European Union or another jurisdiction that provides mandatory consumer protection rights, those rights apply in addition to this policy.

For example, EU consumers generally have a statutory 14-day right of withdrawal for eligible online purchases, subject to applicable exceptions. EU consumers also have statutory remedies for products that are defective or do not conform to the sales contract.

Nothing in this policy is intended to exclude, restrict, or replace any consumer rights that cannot legally be excluded or restricted.

8. Taxes, Duties and Customs

Refunds of taxes, duties, customs fees, or other import charges may depend on the laws and procedures of the destination country.

Where applicable, Autotul will reasonably assist customers with information or documentation required for a tax or customs refund. However, we cannot guarantee that a customs authority, tax authority, or carrier will refund such charges.

9. Order Cancellation

If you wish to cancel an order, please contact support@autotul.com as soon as possible.

We will make reasonable efforts to cancel the order before it is shipped.

Once an order has been shipped, it may no longer be possible to cancel it. In such cases, the order may need to be handled under our return policy.

10. Important Information for International Orders

Customers are responsible for providing an accurate and complete shipping address at checkout.

If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply to resend the order.

For international shipments, customs clearance procedures and delivery times may vary by country.

11. Contact Us

If you have questions about returns, refunds, warranty claims, or after-sales support, please contact us:

Autotul