Shipping & Delivery Policy
Effective Date: August 20, 2026
This Shipping & Delivery Policy explains how orders placed through autotul.com are processed, shipped, tracked, and delivered.
Delivery options, shipping charges, and estimated delivery times may vary depending on the destination, product availability, and other circumstances. Any mandatory consumer rights available under applicable law remain unaffected by this policy.
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Orders are normally not processed on weekends or public holidays. Processing times may be longer during holidays, promotional periods, periods of high order volume, or when additional order verification is required.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information where available.
If we are unable to ship your order within the expected processing period, we will contact you with an update and, where required by applicable law, provide available options regarding the delay.
2. Shipping Destinations
Autotul ships to most countries and regions worldwide.
Shipping availability may vary depending on:
- Destination country or region
- Product type
- Carrier restrictions
- Local regulations
- Customs requirements
If we are unable to ship an order to the address provided, we will contact you as soon as reasonably possible.
3. Shipping Costs
Shipping charges are displayed at checkout before you complete your purchase.
Unless otherwise indicated at checkout:
- Orders of US$99 or more qualify for free standard shipping
- Orders below US$99 are charged a US$10 standard shipping fee
Certain oversized, unusually heavy, restricted, or special-order products may require different shipping arrangements. Any applicable shipping charge will be disclosed or agreed with you before the order is processed.
We will not charge additional shipping fees after purchase without your agreement, except where additional costs result from circumstances attributable to the customer, such as an incorrect delivery address or a requested change to the delivery arrangement.
4. Estimated Delivery Time
Estimated delivery times are displayed for reference and begin after the order has been processed and shipped.
For most destinations, standard international delivery generally takes approximately 7–15 business days after shipment.
Actual delivery times may vary depending on the destination and may be affected by circumstances such as:
- Customs processing
- Local carrier operations
- Severe weather
- Public holidays
- Peak shipping periods
- Transportation disruptions
- Remote delivery locations
Estimated delivery dates are not guaranteed unless expressly stated otherwise.
Where applicable law provides customers with specific rights regarding delayed delivery, those rights remain unaffected.
5. Tracking Your Order
Once tracking information becomes available, we will send it to the email address associated with your order.
Please allow approximately 24–48 hours after receiving your shipping confirmation for tracking information to begin updating.
Tracking activity may occasionally pause while a shipment is moving between countries, logistics partners, or customs facilities. This does not necessarily mean that the package has stopped moving.
6. Customs, Duties and Taxes
International orders may be subject to customs procedures, taxes, duties, or import requirements imposed by the destination country or region.
Where indicated during checkout or included in the shipping method selected for your order, applicable duties or taxes may be prepaid or included in the amount charged by Autotul.
In such cases, customers should generally not be required to pay those charges again upon delivery.
If duties, taxes, customs charges, or other government-imposed fees are not included in the order total or shipping arrangement, they may be payable by the recipient as required under the laws of the destination country.
Customs clearance procedures are controlled by local authorities and may affect delivery times.
7. Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully, including:
- Recipient name
- Street address
- Apartment or unit number, if applicable
- City
- State, province, or region
- Postal or ZIP code
- Country
- Telephone number
If you notice an error in your shipping address, contact support@autotul.com as soon as possible.
We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made once the order has entered the fulfillment or shipping process.
Additional costs resulting from an incorrect or incomplete address provided by the customer may be the customer’s responsibility where permitted by applicable law.
8. Failed Delivery and Unclaimed Packages
Customers should monitor tracking information and cooperate with the carrier where delivery assistance is required.
A package may be returned to us if delivery cannot be completed because of circumstances such as:
- An incorrect or incomplete address
- Repeated unsuccessful delivery attempts
- Failure to respond to the carrier
- Failure to complete required customs procedures
- Refusal to accept delivery
If a package is returned to us, please contact our customer service team so that we can review the available options.
Additional shipping costs may apply if the package needs to be sent again due to circumstances attributable to the recipient, where permitted by applicable law.
9. Lost, Damaged or Missing Shipments
Autotul is responsible for arranging shipment using the carrier or logistics provider selected for your order.
If your tracking information shows unusual delays, your package appears to be lost, or your order arrives damaged, please contact us at support@autotul.com.
For damaged shipments, please retain:
- The product
- Original product packaging
- Shipping carton
- Shipping label
- Photos or videos showing the damage
We may request this information to investigate the issue with the carrier.
If we determine that an order was lost or damaged during transportation before delivery, we will provide an appropriate remedy, which may include replacement, reshipment, or refund, subject to applicable law and our Returns, Refunds & Warranty Policy.
10. Risk of Loss
Where Autotul arranges shipment, the risk of loss or damage generally remains with Autotul until the order is delivered to you or to a person designated by you to receive it, subject to applicable law.
Different rules may apply if you independently arrange transportation using a carrier not offered or selected by Autotul.
11. Split Shipments
In some cases, items within the same order may be shipped separately due to product availability, package size, warehouse arrangements, or logistics requirements.
If your order is shipped in multiple packages, you may receive separate tracking numbers.
You will not be charged additional standard shipping fees solely because Autotul chooses to split your order into multiple shipments.
12. Order Changes and Cancellations
If you need to change or cancel an order, please contact support@autotul.com as soon as possible.
We will make reasonable efforts to accommodate your request before the order has been shipped.
Once an order has entered the shipping process, we may no longer be able to change or cancel it. After delivery, eligible products may be handled in accordance with our Returns, Refunds & Warranty Policy.
13. Delivery Delays
While we make reasonable efforts to meet the estimated delivery times stated on our website, international shipping may occasionally experience unexpected delays.
If we become aware of a material shipping delay, we will make reasonable efforts to provide updated information.
Nothing in this section limits any rights you may have under applicable consumer protection laws regarding delayed or failed delivery.
14. Contact Us
For questions regarding shipping, tracking, delivery, customs, or an existing order, please contact:
Autotul
Email: support@autotul.com
WhatsApp: +86 17307808394
When contacting us about an existing order, please include your order number so that we can assist you more efficiently.
