Terms & Conditions

Effective Date: August 20, 2026

Welcome to autotul.com (the “Website”).

These Terms & Conditions (“Terms”) govern your access to and use of the Website, including your purchase of products and use of services provided under the Autotul brand.

By accessing the Website, creating an account, or placing an order, you acknowledge that you have read and agree to these Terms.

If you do not agree with these Terms, please do not use the Website or place an order.

Nothing in these Terms is intended to exclude, restrict, or limit any consumer rights that cannot lawfully be excluded or restricted under the laws applicable to you.

Information about the legal entity operating the Website is provided in Section 26 — Legal & Contact Information.

1. About Autotul

Autotul provides automotive accessories, automotive tools, vehicle-related products, product information, online ordering, customer support, and after-sales services through autotul.com.

We may update, modify, suspend, or discontinue certain Website features, products, or services from time to time.

Changes to the Website will not affect rights or obligations relating to orders already accepted by us, except where required by applicable law or agreed with you.

Product availability may vary by destination, inventory status, shipping restrictions, and other circumstances.

2. Eligibility

To place an order through the Website, you must have the legal capacity to enter into a binding contract under the laws applicable to you.

If you use the Website or place an order on behalf of a company, organization, or other legal entity, you represent that you have authority to act on its behalf.

When placing an order or creating an account, you agree to provide accurate, current, and complete information, including your:

• Name
• Contact information
• Billing information
• Shipping address
• Other information reasonably required to process the order

You are responsible for reviewing the information you provide before submitting an order.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, compatibility information, and availability shown on the Website are accurate and up to date.

However, minor differences may occur as a result of:

• Manufacturing updates
• Product improvements
• Packaging changes
• Photography
• Screen or display settings
• Supplier updates

Such minor differences do not affect your statutory rights where a product is defective, materially different from its description, or otherwise does not conform to applicable legal requirements.

We may update product information without prior notice.

4. Vehicle Compatibility

Some Autotul products are designed for specific vehicle models, model years, trims, configurations, or versions.

Before placing an order, you are responsible for reviewing the compatibility information provided on the applicable product page and ensuring that the vehicle information you provide is accurate.

Vehicle manufacturers may make design or configuration changes within the same model year or market.

If you are uncertain whether a product is compatible with your vehicle, please contact us at support@autotul.com before ordering.

If we supply an incorrect product or a product materially fails to match the compatibility information provided by us, your rights under our Returns, Refunds & Warranty Policy and applicable law will apply.

5. Orders

When you submit an order through the Website, you are making an offer to purchase the products included in your order.

After your order is submitted, we may send an automated acknowledgment or order confirmation email.

An automated acknowledgment confirms that we have received your order but does not necessarily mean that the order has been accepted.

Unless otherwise required by applicable law, an order is generally accepted when:

• We confirm that the order has been approved and is being fulfilled; or
• We send you confirmation that the order has been shipped.

We reserve the right to refuse or cancel an order before acceptance where reasonably necessary.

This may include situations involving:

• Product unavailability
• Obvious pricing errors
• Obvious product information errors
• Payment authorization failure
• Suspected fraudulent or unauthorized transactions
• Shipping restrictions
• Regulatory restrictions
• Orders placed in violation of these Terms

If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.

6. Prices

Product prices are displayed on the Website.

Prices may change from time to time, but changes will not normally affect orders that have already been accepted.

The price applicable to an order will generally be the price shown during checkout when the order is placed, subject to obvious errors and applicable law.

Shipping charges, taxes, duties, or other applicable charges will be disclosed or handled in accordance with the information provided during checkout and our Shipping & Delivery Policy.

7. Payment

Available payment methods are displayed during checkout and may include:

• PayPal
• Credit cards
• Debit cards
• Other supported payment methods

Available payment methods may vary depending on your country, currency, device, or payment provider.

By submitting payment information, you represent that you are authorized to use the selected payment method and authorize us and our payment service providers to process the transaction.

Payments may be processed by third-party payment providers and may also be subject to their own terms and privacy policies.

Your bank, card issuer, PayPal, or other payment provider may separately impose charges such as:

• Currency conversion fees
• Foreign transaction fees
• Bank fees
• Other payment-provider charges

These third-party charges are determined by the relevant provider and are not controlled by Autotul.

8. Pricing or Listing Errors

Despite our reasonable efforts, occasional errors may occur in pricing, product descriptions, specifications, promotions, or inventory information.

If we identify an obvious error before accepting your order, we may contact you to:

• Confirm the corrected information
• Allow you to proceed with the corrected order
• Allow you to cancel the order

If an affected order cannot reasonably be fulfilled, we may cancel it.

Where payment has already been collected for a cancelled order, we will refund the applicable amount to the original payment method.

Nothing in this section limits any rights you may have under applicable consumer protection laws.

9. Shipping & Delivery

Order processing, shipping charges, delivery estimates, tracking, customs procedures, international delivery, lost shipments, damaged shipments, and related delivery matters are governed by our Shipping & Delivery Policy.

Delivery times provided on the Website are estimates unless expressly stated otherwise.

Where applicable law provides specific rights concerning delayed or failed delivery, those rights remain unaffected.

10. Order Changes and Cancellations

If you wish to change or cancel an order, please contact:

support@autotul.com

as soon as possible.

We will make reasonable efforts to accommodate your request before the order enters the fulfillment or shipping process.

Once an order has been shipped, it may no longer be possible to cancel or modify it.

In that case, eligible products may be handled under our Returns, Refunds & Warranty Policy after delivery.

Nothing in this section limits any statutory cancellation or withdrawal rights available to you under applicable law.

11. Returns, Refunds & Warranty

Returns, refunds, incorrect items, damaged products, defective products, and warranty claims are governed by our Returns, Refunds & Warranty Policy.

Any voluntary return period, commercial warranty, or after-sales benefit provided by Autotul is offered in addition to any mandatory statutory rights that apply to you.

Where applicable law provides greater consumer protection than our commercial policy, the applicable mandatory legal rights will prevail.

12. Product Installation and Use

Certain automotive accessories and tools may require technical knowledge, specialized equipment, professional installation, or specific installation procedures.

Before installing or using a product, you should:

• Read the applicable product instructions
• Confirm vehicle compatibility
• Follow installation and safety instructions
• Follow applicable vehicle manufacturer requirements
• Use appropriate tools and safety equipment
• Seek professional installation where reasonably necessary

You must not use a product for a purpose for which it was not designed.

To the extent permitted by applicable law, Autotul is not responsible for damage resulting from:

• Incorrect installation
• Misuse or abuse
• Unauthorized modification
• Failure to follow instructions
• Use with an incompatible vehicle
• Improper repair
• Accidental damage after delivery
• Use outside the product’s intended purpose

This section does not exclude or limit liability for defective or non-conforming products or any liability that cannot legally be excluded.

13. Accounts

Certain Website features may allow you to create an account.

You are responsible for maintaining the confidentiality and security of your account credentials.

You should not knowingly allow unauthorized persons to access your account.

If you believe that your account has been compromised or accessed without authorization, please contact us promptly at:

support@autotul.com

We may temporarily suspend or restrict an account where we reasonably believe that:

• Fraudulent activity is occurring
• Unauthorized access has occurred
• Website security may be at risk
• These Terms have been materially violated
• Suspension is required by applicable law

Where reasonably possible and legally permitted, we will provide appropriate notice.

14. Acceptable Use

You agree not to use the Website for unlawful, fraudulent, abusive, or harmful purposes.

You must not:

• Place fraudulent or unauthorized orders
• Use stolen or unauthorized payment information
• Attempt to gain unauthorized access to the Website or another user’s account
• Introduce viruses, malware, malicious code, or other harmful technology
• Interfere with the operation, security, or availability of the Website
• Use automated systems to improperly scrape or extract Website data
• Reproduce or commercially exploit protected Website content without authorization
• Submit intentionally false, fraudulent, defamatory, or infringing content
• Impersonate another person or entity
• Use the Website in violation of applicable law

We may take reasonable action to protect the Website, our customers, and our business against fraudulent or abusive activity.

15. Intellectual Property

Unless otherwise stated, the Website and its original content are owned by or licensed to Autotul and are protected by applicable intellectual property laws.

Protected content may include:

• Text
• Product photographs
• Product descriptions
• Graphics
• Logos
• Page layouts
• Videos
• Designs
• Software
• Technical materials
• Other Website content

You may use Website content for personal, non-commercial purposes connected with browsing, evaluating, or purchasing our products.

Except where permitted by applicable law, you may not reproduce, republish, distribute, modify, commercially exploit, or create derivative works from protected Website content without authorization.

16. Third-Party Trademarks and Vehicle Brands

The Website may refer to third-party vehicle manufacturers, vehicle models, trademarks, product names, or other third-party intellectual property in order to describe product compatibility or intended use.

All third-party trademarks and brand names remain the property of their respective owners.

Unless expressly stated otherwise, references to a third-party vehicle brand, model, or trademark are for identification and compatibility purposes only.

Such references do not imply sponsorship, endorsement, affiliation, partnership, or authorization by the relevant vehicle manufacturer or trademark owner.

17. User Content and Reviews

The Website may allow customers to submit reviews, photographs, comments, questions, feedback, or other content (“User Content”).

You retain any ownership rights you have in your User Content.

By voluntarily submitting User Content to the Website, you grant Autotul a non-exclusive, worldwide, royalty-free license to use, reproduce, store, display, publish, adapt, and distribute that content for reasonable purposes related to:

• Operating the Website
• Displaying customer reviews
• Customer support
• Marketing Autotul products and services
• Improving our products and services

You represent that you have the necessary rights to submit such content.

User Content must not:

• Violate applicable law
• Infringe intellectual property rights
• Violate another person’s privacy rights
• Contain fraudulent or intentionally misleading claims
• Contain unlawful or abusive material

We may remove or restrict User Content where reasonably necessary to comply with these Terms or applicable law.

18. Privacy

Our collection, processing, use, storage, and sharing of personal information are governed by our Privacy Policy.

The Privacy Policy explains, among other matters, how personal data may be processed in connection with:

• Orders
• Payments
• Shipping
• Customer service
• Website operation
• Analytics
• Marketing
• Fraud prevention

Please review the Privacy Policy before providing personal information through the Website.

19. Electronic Communications

When you place an order, contact customer service, or otherwise use our services, we may send you transactional or service-related communications.

These may include:

• Order confirmations
• Payment notifications
• Shipping updates
• Delivery notifications
• Customer service messages
• Warranty communications
• Security notices
• Important service or policy notices

Where marketing communications are used, they will be handled in accordance with applicable law and the communication preferences available to you.

20. Third-Party Services and Links

The Website may use or provide links to third-party services, including:

• Payment providers
• Shipping carriers
• Logistics providers
• Analytics services
• Social media platforms
• Customer support tools
• Other external websites

Third-party websites and services operate independently and may be governed by their own terms and privacy policies.

Autotul does not control third-party websites and is not responsible for their independent content, policies, availability, or practices, except where responsibility cannot legally be excluded.

21. Website Availability

We make reasonable efforts to maintain the Website and keep its services available.

However, temporary interruptions may occur due to:

• Maintenance
• Software updates
• Technical problems
• Hosting failures
• Network interruptions
• Cybersecurity incidents
• Events outside our reasonable control

We do not guarantee that the Website will always be uninterrupted, error-free, or available at all times.

This does not affect your rights regarding an order that has already been accepted or any statutory rights that apply to your purchase.

22. Limitation of Liability

Nothing in these Terms excludes or limits liability where such exclusion or limitation would be prohibited by applicable law.

In particular, nothing in these Terms is intended to exclude or restrict mandatory rights relating to:

• Defective products
• Non-conforming products
• Product safety
• Fraud or fraudulent misrepresentation
• Personal injury or other liability that cannot legally be excluded
• Mandatory consumer protection laws

To the maximum extent permitted by applicable law, Autotul will not be responsible for indirect, incidental, special, or consequential losses that were not reasonably foreseeable.

For customers purchasing primarily for business purposes, additional limitations may apply to loss of profits, revenue, business opportunities, goodwill, or data to the extent permitted by applicable law.

Autotul is not responsible for loss or damage caused by a customer’s misuse, improper installation, unauthorized modification, or use of a product contrary to its instructions, except where responsibility cannot legally be excluded.

23. Suspension or Termination

We may suspend, restrict, or terminate access to certain Website services where reasonably necessary because of:

• Material violation of these Terms
• Fraudulent activity
• Unlawful activity
• Security risks
• Abuse of Website services
• Legal or regulatory requirements

Suspension or termination of Website access does not automatically cancel rights or obligations arising from an order already accepted.

Terms that by their nature should continue after termination will remain effective where applicable.

24. Changes to These Terms

We may update these Terms from time to time to reflect changes in:

• Our Website
• Products or services
• Business operations
• Payment or shipping arrangements
• Legal or regulatory requirements

The current version will be published on the Website with an updated effective date.

Updates generally apply from their stated effective date.

Unless required by law or expressly agreed with you, changes to these Terms will not retroactively change the contractual terms applicable to an order that was already accepted before the change took effect.

25. Governing Law and Dispute Resolution

Subject to any mandatory consumer protection laws that apply to you, these Terms are governed by the laws of the People’s Republic of China.

If you are a consumer, this choice of law does not deprive you of mandatory consumer rights or protections available under the laws applicable in your country or region that cannot legally be waived or restricted by contract.

If a dispute arises in connection with the Website, an order, or these Terms, we encourage you to contact us first at:

support@autotul.com

We will make reasonable efforts to resolve the matter through customer service and good-faith communication.

Nothing in these Terms prevents either party from exercising rights or remedies available under applicable law.

Any unresolved dispute may be brought before a court or other dispute resolution body that has jurisdiction under applicable law.

Nothing in these Terms requires an individual consumer to bring a claim exclusively before courts located in Autotul’s place of registration where applicable law gives that consumer the right to bring a claim elsewhere.

26. Legal & Contact Information

The Website operates under the Autotul brand.

The legal entity responsible for operating autotul.com is:

Shenzhen Tu’ao Technology Co., Ltd.

Business Address:
Building 1, Dachan Bay Blue Technology Park, Fujiu Road, Bao’an District, Shenzhen, Guangdong, China

Customer Service Email:
support@autotul.com

WhatsApp:
+86 17307808394

The registered address above is provided for legal and business identification purposes and is not a product return address.

Please do not return products to this address unless our customer service team has expressly instructed you to do so.

For all returns, warranty claims, and after-sales requests, please contact support@autotul.com first to obtain the appropriate instructions and return address.

27. Related Policies

The following policies should be read together with these Terms where applicable:

• Privacy Policy
• Shipping & Delivery Policy
• Returns, Refunds & Warranty Policy

Each policy governs the matters specifically addressed within it.

If there is a conflict between these Terms and a specific policy regarding a matter primarily governed by that policy, the more specific provision will apply to the extent permitted by applicable law.

28. Severability

If any provision of these Terms is determined by a competent authority to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary where permitted by law.

The remaining provisions will continue in effect.

29. No Waiver

If Autotul does not immediately exercise or enforce a right under these Terms, this does not constitute a waiver of that right.

A waiver will only apply where it is expressly made and legally effective.

30. Entire Agreement

These Terms, together with:

• Our Privacy Policy
• Our Shipping & Delivery Policy
• Our Returns, Refunds & Warranty Policy
• Applicable product information
• The information presented during checkout
• Any other terms expressly agreed in connection with an order

constitute the terms governing your use of the Website and your applicable purchase from Autotul.

Nothing in this section limits any mandatory rights provided by applicable law.